HTP has been good to work with. Austin came out and did a thorough inspection, showed us pictures, and clearly explained what was going on and the treatment needed without feeling like a sales pitch. He was prompt in answering questions that we thought of even after he had left. Scheduling may be my only complaint because it took a little longer than I'd like to actually know when a technician would come out but once that was squared away, Mic came and installed the system. He was very professional and again took the time to explain everything and answer questions.